Unlock All Features

You can cancel your telecom plan at any time. Just make sure to cancel before the next renewal date to avoid being charged for the upcoming period.
Note: Even if you cancel your subscription, your current telecom plan period will remain active until it expires.

Canceling is easy:

1. Log into your account.

2. Go to the 'Account Details'>'Manage Subscription'.

3. Navigate to the subscription you want to cancel.

4. Select 'Cancel Subscription' and confirm.

You will receive a confirmation email once your telecom plan is canceled.

Note: Even if you cancel your subscription, your current telecom plan period will remain active until it expires.

Important:

It is the customer's responsibility to cancel the subscription before the next billing cycle. We cannot take responsibility for charges resulting from failure to cancel or from third-party bank fees.

If you don't cancel before the renewal date, your payment method on file will be automatically charged for the next telecom plan period. Please keep an eye on our renewal reminder emails.

If you did not use the telecom plan after it renewed, please contact our customer support team as soon as possible. We will review your case and assist with refund requests.

Please note: We cannot refund any additional fees charged by banks or payment providers, such as overdraft fees or chargeback fees.

Yes, we send a reminder email 3 days before your subscription renewal, including details on how to cancel if you wish. 

If your payment fails, our system will try to process it again and will notify you by email to update your payment information.

Yes, you do. The refund only applies to the existing order. Canceling the subscription is necessary to prevent any future orders and charges.

The Telecom plan does not require activation. However, please make sure to register your email on the official website and complete your purchase. Then log into the app using the same email address. Otherwise, the service may not work properly.

The collar uses advanced GPS technology for precise tracking, typically within 3-5 feet in open areas. However, accuracy can vary based on terrain, weather, and nearby obstructions like tall buildings or dense forests.

① The most advanced: Dual Antennas & Dual-Frequency – Ensures superior accuracy compared to single-frequency collars.
② 5 Major Global Navigation Satellite Systems – Uses GPS, GLONASS, Galileo, BeiDou, and QZSS for maximum reliability.
③ Coverage in 180 Countries – Works worldwide, making it ideal for travelers and remote locations.

The SATELLAI Collar is designed for most dog breeds and sizes. It works best in areas with clear GPS reception, such as open fields, parks, and suburban areas. It supports areas ranging from 0.5 acres to 100,000 acres, providing maximum flexibility that makes it suitable for both small yards and large properties.

Yes, the SATELLAI Collar is IP68 waterproof and dustproof, making it suitable for use in rain, snow, and even swimming.

We currently ship from our local warehouse in the U.S., ensuring fast delivery. Shipping within the U.S. typically takes 5-7 days.

Yes, a telecom plan is required for real-time tracking, escape alerts, and location history. Pricing varies depending on the plan you choose.

① GPS (Global Positioning System) determines the collar’s location using satellites.

② Cellular connectivity is used to transmit that location data to your smartphone app. Without cellular coverage, the collar may still log location data but won’t update the app in real time.

One SATELLAI Collar can't be used by multiple dogs, you have to buy one for each dog. But you can add multiple SATELLAI Collars in the app. However, you can only see the real-time location of one SATELLAI Collar at a time.
For virtual fences, once you set different fences for different dogs and SATELLAI Collars in the app, all of the collars will work properly when dogs get near the boundary lines.

You can easily cancel your telecom plan
through your customer portal by clicking the "Cancel telecom plan
" button and confirming the prompt. Alternatively, you can contact us at support@satellai.com for assistance.
About telecom plan Cancellation
When you cancel a telecom plan, the cancellation will apply to the next billing cycle. This means:

• Your current telecom plan period will remain active until it expires.
• You will not be charged again after the current term ends.
• The cancellation does not affect your current access or benefits.

If you need to stop the service immediately, please contact our support team at support@satellai.com, and we’ll assist you.