SATELLAI Go APP Privacy Policy

Last Updated: 17 October, 2025

At SATELLAI, we respect the privacy rights of all individuals—including users in the United States and the European Economic Area (EEA)—and strive to make privacy transparent and accessible for our mobile app users. We collect and use information only in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) for U.S. residents and the General Data Protection Regulation (GDPR) for EEA residents.

This Privacy Policy explains how we manage your personal information for products and services provided by SATELLAI ("we", "our" or "us"), including the SATELLAI Go App and its bundled products (e.g., SATELLAI Collar Go, SATELLAI Collar).

1. Scope & Applicable Laws

This Policy applies to personal information processed through our mobile applications, services, and products. It adheres to:

For U.S. residents: The California Consumer Privacy Act (CCPA) and other relevant U.S. state privacy laws.

For EEA residents: The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

Definition of "personal information":

Under CCPA: Any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked (directly or indirectly) to a particular consumer or household.

Under GDPR: Any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.

2. When & How We Collect Personal Information

We collect personal information in two ways: information you actively provide ("Data you give") and information we automatically collect through your use of our services ("Data we collect").

2.1 Data You Give (Voluntary Provision)

You provide personal information when you:

Use the "fence" feature (e.g., creating, uploading, or posting fence details).

Submit information related to your pet or account (e.g., contact details, pet profiles).

2.2 Data We Collect (Automatic Collection)

We collect information automatically when you:

Use our online services via your phone or the SATELLAI Go App.

Update the SATELLAI Go App.

Track your pet’s location, health, or activities.

Connect your personal device to our services (e.g., pairing a phone with a SATELLAI Collar Go).

3. Types of Personal Information We Collect

3.1 Data You Give

Category	Details
Contact & Account Data	Username, email address, login credentials (e.g., password).
Pet-Related Data	Pet’s name, age, breed, sex, activity logs, and health-related details.
Location Data	Precise location information (only if you enable it via your device’s operating system).
Fence Data	Details of fences you create and store in the SATELLAI Go App.

3.2 Data We Collect

Category	Details
Product Usage Data	Serial number of your SATELLAI product, firmware version, log files, settings, error rates, fence status (e.g., pet inside/outside), pet location, pet activity/health data.
Device Data	Type of device connected to our services, unique device ID (e.g., IMEI), IP address, operating system, browser type, network activity, MAC address, and other device identifiers.
Location Data	Precise location of your SATELLAI product (to enable pet tracking).

3.3 Special Note for EEA Residents (GDPR)

We do not collect special categories of personal data (as defined by GDPR)—including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or data concerning health or sex life—unless explicitly necessary and with your explicit consent. Pet-related data is not considered "special category data" under GDPR, as it relates to your pet (not a data subject) but may be linked to you (the data subject). However, we acknowledge that pet data (e.g., activity, location, health) is closely linked to you, the pet owner. We process this data with the same care and in accordance with the data minimization and security principles outlined in this Policy, to prevent unwarranted profiling or inference about you as an individual.

4. Legal Bases for Processing (GDPR Requirement)

For EEA residents, we process your personal information only on valid legal bases under GDPR, which include:

Consent: You have given explicit consent for the processing of your personal information for a specific purpose (e.g., enabling location tracking, receiving marketing emails). You may withdraw consent at any time (see Section 7).

Performance of a contract: Processing is necessary to fulfill our contractual obligations to you (e.g., providing pet tracking services, managing your SATELLAI Go App account).

Legitimate interests: Processing is necessary for our legitimate interests (or those of a third party), and your interests or fundamental rights do not override these interests. Legitimate interests include:

Improving our products/services (e.g., troubleshooting app issues).

Preventing fraud or ensuring the security of our services.

Managing advertising (with your consent for direct marketing).

Legal obligation: Processing is necessary to comply with a legal requirement (e.g., responding to a lawful request from a public authority).

5. How We Use Your Personal Information

We use your personal information only for the purposes stated in this Policy, which include:

5.1 Provide Products & Services

Fulfill your requests (e.g., creating/ managing fences, tracking your pet’s location/health).

Deliver tailored care tips for your pet based on activity/health data.

Activate and manage your SATELLAI product (e.g., linking a Collar Go to your App).

5.2 Customer Support

Verify your account (e.g., sending confirmation emails for username/password).

Respond to your inquiries (e.g., troubleshooting app/device issues, addressing pet tracking concerns).

5.3 Improve SATELLAI

Enhance product functionality (e.g., fixing fence management bugs).

Analyze user behavior to optimize the App’s usability.

5.4 Marketing

Send you updates about new features (only with your consent: for EEA residents, explicit consent; for U.S. residents, opt-out rights apply).

5.5 Legal Compliance & Security

All categories as necessary.

6. How We Share Your Personal Information

We do not sell your personal information (except as part of a business transition, see below). We may share your data with third parties only for the purposes outlined in this Policy, and only with parties that comply with applicable privacy laws (including GDPR and CCPA).

6.1 Third-Party Vendors

We share data with vendors who assist us in operating our business, including:

Providers of IT, cloud, or app hosting services.

Analytics firms (to analyze App usage).

Marketing and communication tools (to send updates where consent has been provided).

Payment processors (if you purchase products).

For EEA residents: We ensure all third-party vendors outside the EEA are subject to an adequate level of data protection (e.g., via EU-U.S. Data Privacy Framework, Standard Contractual Clauses, or Binding Corporate Rules) to comply with GDPR’s cross-border data transfer rules. These safeguards include the EU-U.S. Data Privacy Framework, Standard Contractual Clauses (SCCs), or Binding Corporate Rules. You may contact us at support@satellai.com to obtain a copy of the relevant safeguards or details on how we ensure an adequate level of data protection.

6.2 Other Circumstances

We may also share your information:

Legal Compliance: In response to a lawful request from a public authority (e.g., government or law enforcement) to comply with a legal obligation, national security requirement, or court order.

Protect Rights & Safety: To enforce our Terms and Conditions, respond to claims, protect our rights (or a third party’s rights), or prevent illegal activity (e.g., fraud protection).

Business Transitions: If SATELLAI is sold, merged, or its assets are transferred, your personal information may be included in the transferred assets (we will notify you of such a change via email or App notification).

7. Your Rights (CCPA & GDPR)

You have specific rights regarding your personal information, which vary slightly by jurisdiction but are outlined below.

7.1 Rights for All Users (U.S. & EEA)

Access/Know: Request a copy of, or specific details about, the personal information we maintain about you.

Deletion: Request deletion of your personal information, subject to certain exceptions prescribed by law, such as where we need to retain data to complete a transaction, detect security incidents, comply with a legal obligation, or for other internal purposes permitted by law.

Opt-Out of Marketing: Unsubscribe from marketing emails (see Section 7.3 for instructions). For U.S. residents, you can also opt-out of the "sale" or "sharing" of your personal information, if applicable.

7.2 Additional Rights for EEA Residents (GDPR)

In addition to the above, EEA residents have the following rights under GDPR:

Rectification: Request correction of inaccurate or incomplete personal information.

Restriction of Processing: Request that we restrict processing your data under certain conditions (e.g., if you contest its accuracy).

Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format (to transfer to another service provider).

Objection to Processing: Object to our processing of your personal data which is based on our legitimate interests. We will no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.

Withdraw Consent: Withdraw consent for processing activities based on consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Lodge a Complaint: File a complaint with a supervisory authority in your EEA country of residence.

7.3 How to Exercise Your Rights

To exercise any of these rights, contact us at support@satellai.com with the following details:

Your full name and registered email address (to verify your identity).

A clear description of the right you wish to exercise (e.g., "Request access to my personal information" or "Withdraw consent for marketing emails").

We will respond to your request within:

30 days (U.S. residents, per CCPA).

1 month (EEA residents, per GDPR); this may be extended by 2 months for complex requests (we will notify you of the extension).

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purpose(s) for which it was collected (e.g., while you maintain an active account with us).

Comply with legal, tax, accounting, or regulatory obligations.

Resolve disputes, enforce our agreements, and establish, exercise, or defend legal claims.

Once retention is no longer necessary, we will either delete your personal information or anonymize it so it can no longer be linked to you or used for personal identification

9. Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include:

Encryption of data in transit (e.g., via HTTPS) and at rest.

Access controls (only authorized personnel can access your data).

Regular security audits and updates to our systems.

However, no online platform or device is completely secure. We cannot guarantee the absolute security of your data, and you assume some risk by transmitting information to us.

10. Children’s Privacy

Our products and services are not directed to:

EEA residents: Children under 16 years of age (or the age of digital consent in your country, if higher).

U.S. residents: Children under 13 years of age (per COPPA) or 16 years of age (per CCPA).

We do not intentionally collect personal information from minors. If a parent/guardian learns a minor has provided us with personal information without consent, contact us at support@satellai.com to request deletion of the data and termination of the minor’s account.

11. Third-Party Terms & Conditions

Our Policy does not apply to third-party products, services, or websites linked to our App. These third parties may collect your information independently, so we recommend you read their privacy policies. We are not responsible for third parties’ use of your personal information.

12. Changes to This Policy

We review and update this Policy regularly to reflect changes in our practices or applicable laws. The latest effective date will be posted at the top of the Policy.

For EEA residents: We will notify you of material changes (e.g., new processing purposes) via email or App notification, and obtain your consent if required by GDPR.

For U.S. residents: Your continued use of our services after the updated Policy is posted constitutes acceptance of the changes.

If you do not agree to the updated Policy, you must stop using our products and services immediately.

13. Contact Us

For questions about this Policy, data privacy, or to exercise your rights, contact us at:

Email: support@satellai.com

For EEA residents, you may also contact the supervisory authority in your country of residence to lodge a complaint.