SATELLAI APP TERMS & CONDITIONS
This associated mobile app “Satellai App”, SATELLAI Tracker, SATELLAI Collar and other SATELLAI products, and the services provided (the "Service") are owned by Shenzhen XingLian Future Technology Co., Ltd. (“SATELLAI”, “we”, “us” or “our”). Use and access of the Service is subject to the following terms and conditions of use (the "Terms") and all applicable laws and regulations. Please read these Terms carefully. By using SATELLAI’s products or accessing the Service you (the "User" or "you") agree to these Terms. Users and SATELLAI are individually hereinafter referred to as a "Party" and collectively as the "Parties."
SATELLAI reserves the right to update the Terms at any time without notice to you. Updated Terms can be found at the Legal Information link in the footer of https://satellai.com. It is the responsibility of Users to check for updates.
Privacy Policy
• Account Registration
• Services
• Third Parties
• Scope of LicenseUser Obligations
• Proprietary Rights
• User Content
• Change of Service
• Feedback
• Term; Termination
• Service Risk and Disclaimers
• Product Use
• Indemnification from Harm
• Binding Arbitration
• General Terms
Privacy Policy
At SATELLAI, we believe in making privacy easy for our Users. You can find out more about what data we collect, how we use it, how we protect your privacy and how you can remove your information from our Service by reading our Privacy Policy.Account Registration
The Service is not directed to children under 18. You must be at least 18 years old in order to use the Service. You may be required to register with the Service using your email address. You are solely responsible for maintaining the confidentiality of your username and password, and for any and all activity that occurs under your account. If you believe your account has been compromised, please reset your password immediately and notify SATELLAI immediately of any unauthorized use of your account or any other breach of security. You may be held liable for losses incurred by SATELLAI as a result of failing to keep your account information secure.
SATELLAI does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided SATELLAI with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Service.
Services
Users may access and use the Service solely for its intended purpose. SATELLAI shall have no obligation to support a User’s use of the Service in the event that: (i) User modifies, interferes with, or does not follow the Service instructions; (ii) there is an error caused in whole or in part by companies or persons other than SATELLAI, including without limitation, a cell carrier’s failure to properly enter or transmit data; or (iii) there is an error caused in whole or in part by User’s installation or use of the Service in association with operating environments and platforms other than those specified, and supported, by SATELLAI.
Third Parties
The User is responsible for all fees charged by third parties to access and use the Service including, but not limited to, all telecommunication fees in connection with the use of the Service (such as voice, data, SMS, MMS, roaming, other applicable fees charged by the carrier).
To the extent that the Service incorporates any third-party software licensed by SATELLAI. We do not warrant the offerings of any of these third parties. We do not assume any responsibility or liability for the actions, product, and content of all these and any other third parties.
Scope of LicenseSATELLAI grants the User a personal, revocable, non-transferable, non-sublicensable, and non-exclusive license to use the SATELLAI App in accordance with the terms of this Agreement.
The User can install, use, display and run SATELLAI App on a single device for non-commercial purposes. The User agrees not to install, use or run the SATELLAI App for commercial purposes. The User also agrees not to copy, alter, adapt, translate, lease, assign, publicly display, publicly perform, modify or otherwise exploit (i) the SATELLAI App, (ii) any data released to the memory of any device during the operation of the Service, or (iii) the interactive data generated between the client and the server during the operation of the Service. In addition, the User agrees not to run the SATELLAI App with unauthorized plug-ins, or create any derivative work in any form, including plug-ins, and the User agrees not to access the SATELLAI App and related systems through unauthorized third-party tools/services. If you need to sell, copy or distribute the SATELLAI App commercially, e.g. software pre-installation and bundling, you must obtain the prior written authorization and license from SATELLAI.
The User may make a copy of the SATELLAI App for backup purposes only. The backup copy must incorporate all the proprietary rights notices incorporated in the original SATELLAI App.
User Obligations
You agree not to:
• Use the Service to track people, vehicles, or property;
• Copy, decompile, reverse engineer, disassemble, attempt to derive the source code, modify or create derivative works of the Service or any Service-related documentation;
• Upload or distribute in any way files that contain viruses, Trojan horses, worms, time bombs, logic bombs, corrupted files, or any other similar software or programs that may damage the operation of the Service or the devices used by SATELLAI or other Users (computer, tablet, smartphone, etc.);
• Use the Service for illegal purposes;
• Violate or attempt to violate the security of the Service and from using the Service to violate the security of other web sites by any method;
• Access data not intended for User or logging into a server or account which User is not authorized to access;
• Interfere or disrupt networks connected to the Service;
• upload, post, promote or transmit through the Service any harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, racially, ethnically or otherwise objectionable material of any kind or nature;
• Upload amounts of data and/or materials in excess of any limits specified by SATELLAI from time to time and not to create large numbers of accounts or otherwise transmit large amounts of data so as to clog the Service or comprise a denial of service attack or otherwise so as to have a detrimental effect on the Service; or
• Upload, promote, transmit or post any material that encourages conduct that could constitute a criminal offence or give rise to civil liability.
Proprietary Rights
All text, graphics, data, user interfaces, visual interfaces, photographs, videos, trademarks, logos, sounds, music, artwork and computer code used in our Service (collectively, "Content"), including, but not limited to, the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained in the Service is owned or licensed by SATELLAI and is protected by copyright, patent and trademark laws. Except as expressly provided in these Terms, you do not obtain any rights, title or interest in or to the Content. The Service may display content that is not owned by SATELLAI. This content is the sole responsibility of the entity that makes it available. Intellectual Property ownership of this content is reserved specifically to the entity providing the content.
User Content
Portions of the Service may allow you to upload, submit, store, send or receive content (“User Content”). When you upload, submit, store, send or receive content to or through our Services, you give SATELLAI a perpetual, irrevocable, worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content, subject to the terms of our Privacy Policy. SATELLAI is not liable for any damage or harm resulting from User Content We reserve the right, but have no obligation, to monitor and/or moderate User Content.
Although we are not obligated to monitor access to or use of the Service such as reviewing or editing any User Content, we have the right to do so for the purpose of operating the Service, to ensure compliance with this Agreement and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to the Service (including any SATELLAI Content or User Content), at any time and without notice, including if we, at our sole discretion, consider any User Content to be objectionable or in violation of this Agreement. We have the right to investigate any actual or potential breach of this Agreement.
Change of Service
We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify the Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
SATELLAI reserves the right from time to time and at its sole discretion to provide a replacement, modified and upgraded version of the Services available to Users. SATELLAI reserves the right to charge for such replacement, modification or upgrade however Users must (i) consent to such changes and (ii) install the replacement, modified or upgraded version of the SATELLAI. SATELLAI reserves the right to charge a fee for access to and use of certain features of the Service and Users will be notified of such fees in advance if such fees becoming effective and will be given an opportunity to agree to payment of such fees. .After a new version of the SATELLAI App is released, all earlier versions of the SATELLAI App will be unsupported and may eventually stop to operate. SATELLAI does not guarantee the security, continuous operation or customer services for any unsupported versions.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges from your wireless provider.
You may opt-out of the Service at any time by sending email to bayucheng@satellai.com.
For Service support or assistance, text HELP to email support@satellai.com
We may change any email address or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to an email address or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Feedback
We welcome feedback, comments and suggestions for improvements to the Services (the “Feedback”). You can submit Feedback through SATELLAI App. You grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
Cancellation, Suspension Termination
These Terms shall remain in full force and effect while you use our Service. We may, at its sole discretion, cancel, suspend or terminate your access to and use of all or any part of the Service, at any time and without notice or liability to you. Without limiting the generality of the foregoing, we may terminate your access to the SATELLAI App and delete all related information and files (including User Content). User may terminate these Terms at any time by ceasing to use the Service. If you have an account, you may terminate your account for any reason at any time. Upon termination of these Terms for any reason, User’s right to use the Service shall immediately cease. The terms and provisions set forth herein, other than the continued use of the Service, shall survive any termination of these Terms.
Service Risk and Disclaimers
SATELLAI is not liable for any loss suffered by the User due to reasons attributable to third parties such as communication line failure, technical problem, network or mobile terminal device failure, system instability and other various force majeure factors.
The functionality of the Service, may be impacted by factors out of control of SATELLAI, including user operations, network service quality, social environment differences, social engineering, and computer viruses. You agree to safe guard your mobile device, SATELLAI products, user data and password, and you agree to use best practices to create and manage your password to avoid data loss and harassment.
The Service may make available to you content, promotions, websites, apps, services and resources provided by third parties (collectively, “Third Party Services”), including links to third-party websites or resources. We do not control, endorse or adopt any Third-Party Services, do not guarantee the safety, accuracy and effectiveness of the Third-Party Services, and will have no responsibility for any Third Party Services including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. You agree to assume all risks in connection with your interaction with or use of any Third-Party Services. You also acknowledge that this Agreement does not apply to any Third-Party Services. You are responsible for reading and understanding the terms and conditions and privacy policy that applies to your use of any Third-Party Services.
We will use commercially reasonable effort to ensure that the Service and the technology and information involved are safe, effective, accurate and reliable; however, you accept and acknowledge that THERE ARE INHERENT RISKS ASSOCIATED WITH UTILIZING AN INTERNET-BASED SOFTWARE SERVICE AND THAT SATELLAI CANNOT GUARANTEE THE SAFETY, EFFECTIVENESS, ACCURACY OR RELIABILITY OF the SATELLAI APP. YOU AGREE TO USE THE SATELLAI APP AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, SATELLAI AND ITS AFFILIATES DISCLAIM ALL LIABILTY WITH RESPECT TO ANY PERSONAL INJURIES OR INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF REVENUE, LOSS OF PROFIT, LOSS OF DATA, BUSINESS INTERRUPTION OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH: (1) THIS AGREEMENT; (2) THE USE OR FAILURE TO USE THE SERVICE; (3) UNAUTHORIZED USE OF THE SERVICE OR MODIFICATION OF THE USER'S DATA BY A THIRD PARTY; (4) COSTS AND LOSSES INCURRED BY THE USER DURING USE OF THE SERVICE; (5) MISUNDERSTANDING BY THE USER OF THE SERVICE; (6) OTHER LOSSES IN CONNECTION WITH THE SERVICE FOR REASONS NOT ATTRIBUTABLE TO SATELLAI, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SATELLAI OR ANY OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY PROVISION IN THIS AGREEMENT TO THE CONTRATY, TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, IN NO EVENT WILL SATELLAI’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR FROM THE USE OF OR INABILITY TO USE THE SERVICE, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, EXCEED FIFTY DOLLARS ($50). THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SATELLAI AND YOU.
EXCEPT FOR ANY PRODUCT WARRANTIES WITH RESPECT TO ANY SATELLAI PRODUCT THAT SATELLAI EXPRESSLY PROVIDES IN WRITING IN SEPARATE AGREEMENTS WITH THE USERS: (I) THE SERVICE INCLUDING ANY RELEVANT SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND; AND (II) SATELLAI EXPLICITLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
Product Use
Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in injury to you, your pet, or others, and may result in property damage.
WARNING! The SATELLAI Tracker and SATELLAI Collar are a battery operated devices. Allowing your pet to chew on the collar or the battery may cause damage to the product, cause a fire hazard or be hazardous for your pet. Inspect the collar for punctures to the battery and/or the plastic cover to the battery before placing it on any pet.
WARNING! The SATELLAI Tracker and SATELLAI Collar contain electronic components, including a lithium-ion battery, that are sensitive to extreme temperatures. Do not leave the tracker or collar in high temperatures for extended periods of time. Only charge your SATELLAI Tracker and SATELLAI Collar with the charger provided. If the battery and/or the plastic cover to the battery appear to be punctured, do not use. Instead, please promptly contact customer service atsupport@satellai.com.
WARNING! The SATELLAI Tracker and SATELLAI Collar are intended for pets only and should not be used with humans.
CAUTION: Do not dismantle or recreate the SATELLAI Tracker and SATELLAI Collar as it will void your warranty.
CAUTION: The SATELLAI GPS data and accuracy may vary based upon location and is not guaranteed for indoor use.
CAUTION: This containment system cannot prevent predators from entering your fence area.
CAUTION: The SATELLAI Tracker and SATELLAI Collar are not rated to act as a primary pet restraint device. Make sure your pet is properly secured and safe at all times.
CAUTION: The SATELLAI Tracker and SATELLAI Collar are manufactured and tested to an IP67 standard. This means that the SATELLAI is dust-proof and water-
resistant. It is protected from dirt, spills, splashes of water, drool, and rain. When the collar is new, it can be submerged in a body of water up to a meter deep for half an hour. Please note that as the collar is used, damage and wear may affect the sealing.
CAUTION: No containment system, including a residential fence or the SATELLAI Tracker and SATELLAI Collar, can contain all pets 100% of the time. Some pets can escape any containment system. All containment systems can break or malfunction. Monitor your pet regularly while using the system.
NOTICE: The SATELLAI Tracker and SATELLAI Collar work best when pet parents take the time to train their pet, as with any basic obedience training program. This is particularly important upon introduction. Spend time helping your pet understand the location of fence boundaries and the corresponding stimuli that alerts them and keeps them safely contained. SATELLAI, nor its distributors and dealers cannot guarantee the system will keep a customer’s pet within the established boundary. Accordingly, if a customer has reason to believe that their pet may pose a danger to others, or harm itself, the customer should not rely solely upon the SATELLAI Tracker and SATELLAI Collar to keep the pet from crossing the boundary.
NOTICE: To clean the SATELLAI Tracker and SATELLAI Collar use a damp cloth and mild soap.
NOTICE: Operation of the SATELLAI Tracker and SATELLAI Collar is dependent on use of the mobile app, as well as the collar having adequate battery life. The performance of the SATELLAI Tracker and SATELLAI Collar tracking and notifications may vary depending on the cellular network signal strength in a given location.
Indemnification from Harm
You agree to defend, indemnify, and hold SATELLAI and its affiliates, and their respective shareholders, directors, officers, employees, agents, distributors, and vendors harmless from and against any and all claims, damages, losses, liabilities, costs and expenses, including, without limitation, attorneys' fees, arising from, connected with, or related to: (i) your use of the website; (ii) alleged breach of these terms; (iii) any activity related to your account by you or any other person accessing the site using your account; (iv) your violation of rights to a third party; or (v) the actions of your pet while using our Service.
No pet GPS fence or physical fence can completely prevent a pet from escaping a containment area or prevent people, animals, or objects from entering a containment area and harming a pet. This system is not recommended for pets that have a history of harming people, animals, or property. If you believe your pet poses a threat to others, please do not use this system. While using the SATELLAI Service, Users should supervise their pet and take precautions to prevent dangerous situations. SATELLAI Service requires proper training of the pet using the system. We have provided training programs as a recommendation only. Individual pets have different personalities and needs. Consult a certified pet trainer or veterinarian before using our Service.
Binding Arbitration
Both the User and SATELLAI agree that any dispute arising from the Service shall first be settled informally through good faith consultations. If no settlement can be reached through such consultations, any controversy or claim arising out of or relating to an alleged breach of these Terms or the operation of this Service shall be settled by binding arbitration in accordance with the commercial arbitration rules of the Hong Kong International Arbitration Centre (HKIAC) before a single arbitrator, conducted in Hong Kong, and judgment on the award rendered by the Arbitrator(s) shall be binding, conclusive and non-appealable and may be entered in any court having jurisdiction thereof.
General
Governing Law
These Terms and all claims related to it, its execution or the performance of the parties under it, shall be construed and governed in all respects according to the internal laws of Hong Kong without regard to the conflict of law provisions thereof.
Waiver of Jury Trial, Class Action
User hereby waives any right to bring any claim against SATELLAI in court (including any right to a trial by jury), except as provided by the rules of the arbitration forum in which a claim is filed. User waives any right it may have to start or participate in, and agrees to opt out of, any class action against SATELLAI arising from or relating to the Service or these Terms.
Force Majeure
In the event SATELLAI is unable to perform its obligations under the terms of this Agreement because of any Act of God, or any government or any governmental body, war, insurrection, acts of terrorism, the elements, strikes or labor disputes, or other similar or dissimilar causes beyond SATELLAI’s control, SATELLAI shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.
Waiver
No waiver shall be implied from conduct or failure to enforce rights. No waiver shall be effective unless in writing signed by both Parties.
Severability
If any provision of these Terms is held to be invalid, void or unenforceable, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the Parties in accordance with applicable law, and the remaining provisions of these Terms shall remain in full force and effect.
Entire Agreement
These Terms shall constitute the complete agreement between the Parties and supersedes all previous agreements or representations, written or oral, with respect to the subject matter hereof.
UPDATED: March 5, 2025