FAQs
1.How much is the SATELLAI Smart Dog Fence Collar and Smart Tracker?
The retail prices for the SATELLAI Smart Dog Fence Collar and Smart Tracker are $549 and $249, respectively. As a token of gratitude for your early support, you can secure your VIP exclusive pricing of $299 for the Smart Dog Fence Collar and $129 for the Smart Tracker by pledging just $1 now.
2.Why should I place a deposit before the campaign goes live?
To show our appreciation for your early trust and support, we're offering an exclusive discount on the SATELLAI Smart Dog Fence Collar and Smart Tracker. By pledging a $1 deposit in advance, you can secure the VIP exclusive offer for both products: $299 for the SATELLAI Smart Dog Fence Collar and $129 for the Smart Tracker. You are free to choose to purchase both products at the discounted price or opt for either one after we officially launch.
3.lf I’ve already purchased the deposit but experience a change of heart, how can l refund the deposit?
If you decide not to proceed with the purchase, you can request a refund for your deposit anytime before the project launches. Simply email support@satellai.com using the email address you provided when reserving your discount, and we will process your refund within 7 working days. Please note that once the project goes live, refunds will no longer be available. Thank you for your understanding and support!
4.Is there a quantity limit for the deposit discount?
Please note that each deposit is valid for one SATELLAI Smart Dog Fence Collar and one Smart Tracker only, so the number of deposits should match the number of units you wish to purchase. If you plan to purchase two or more Smart Dog Fence Collars or Smart Trackers, please make separate deposits for each unit. You can also kindly contact us at support@satellai.com for assistance.
5.When will the SATELLAI Smart Dog Fence Collar and Smart Tracker be officially launched and shipped?
We are scheduled to officially launch the SATELLAI Smart Dog Fence Collar and Smart Tracker in January and will provide you with further updates via email. Mass production is slated to commence in December, with the products planned for shipment to local warehouses in January. Please note that you will receive the tracking number once your package is shipped from the local warehouse. The exact delivery time will vary depending on your delivery address.
6.If I have other questions, how can I contact you?
If you have any questions, please feel free to contact our customer service email at support@satellai.com and we will reply to you as soon as possible within 48 hours (Mon - Fri).
7.How SATELLAI Smart Dog Fence Collar Works?
Set up the device just like any other electronic product: enter your pet's name and upload their photo. Once done, you can start using its features, which are divided into two main sections: Location and Health.
You can track your pet’s real-time location on the map and create virtual fences. When your pet approaches the fence, the Collar will correct their behavior. You can also set up Beacons. When your pet gets close to a Beacon, it will automatically repel them, acting like a virtual wall. You can place Beacons anywhere you don’t want your pet to go. Our device includes a speaker and microphone, so you can call your pet back with your voice or with a custom ringtone for one-click recall.
For health, the device tracks your pet's activity and rest, just like a smart watch for humans. The Collar analyzes your pet’s movements and provides suggestions based on big data. For example, if your pet’s sleep patterns exceed normal data, the Collar will notify you to pay attention, as this could indicate an issue.
The product features magnetic charging, with a 2-hour charge lasting over a week. It’s dustproof and waterproof, so your pet can wear it anywhere.
You can track your pet’s real-time location on the map and create virtual fences. When your pet approaches the fence, the Collar will correct their behavior. You can also set up Beacons. When your pet gets close to a Beacon, it will automatically repel them, acting like a virtual wall. You can place Beacons anywhere you don’t want your pet to go. Our device includes a speaker and microphone, so you can call your pet back with your voice or with a custom ringtone for one-click recall.
For health, the device tracks your pet's activity and rest, just like a smart watch for humans. The Collar analyzes your pet’s movements and provides suggestions based on big data. For example, if your pet’s sleep patterns exceed normal data, the Collar will notify you to pay attention, as this could indicate an issue.
The product features magnetic charging, with a 2-hour charge lasting over a week. It’s dustproof and waterproof, so your pet can wear it anywhere.
8.How SATELLAI Smart Tracker Works?
First, set up the device by simply entering your pet’s name and uploading a photo. Once done, you can start using its features, which are divided into two main areas: Location and Health.
Thanks to the satellite communication chip, you can track your pet's real-time location on the map, even without a signal. The device also offers up to 7 days of battery life, and with sunlight, it can charge via solar power, providing almost unlimited usage—perfect for outdoor adventures.
For health, the device tracks your pet’s activity and rest, just like a smart watch for humans. It analyzes your pet’s movements and gives recommendations based on the data. For example, if your pet’s activity level exceeds its normal patterns, the tracker will notify you to keep an eye on them.
The product is dustproof and waterproof, so your pet can wear it just about anywhere.
Thanks to the satellite communication chip, you can track your pet's real-time location on the map, even without a signal. The device also offers up to 7 days of battery life, and with sunlight, it can charge via solar power, providing almost unlimited usage—perfect for outdoor adventures.
For health, the device tracks your pet’s activity and rest, just like a smart watch for humans. It analyzes your pet’s movements and gives recommendations based on the data. For example, if your pet’s activity level exceeds its normal patterns, the tracker will notify you to keep an eye on them.
The product is dustproof and waterproof, so your pet can wear it just about anywhere.