SATELLAI Support
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Before You Buy
Introduction to SATELLAI Mini Features & Capabilities
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Create & Customize Your Account, Manage or Cancel Your Session Plan
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Troubleshooting & Tips
GPS Not Updating? Here's What to Check/Tips/Failures, Alerts, and More
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Contact Us
Customer Service Helpline
+1888 595 8226 (toll free)
Mon-Fri : 9 AM -5 PM (EST)
support@satellai.com
Live Chat
Mon-Sun : 9 AM -21 PM (EST)
What is your dog's neck size?
This helps us determine the best collar fit. Our collars fit necks 14-30 inches.
Do you strongly need the virtual fence feature?
This helps us determine the best product for your situation.
Enter your Dog Profile
Based on your dog's breed, age, and weight, we'll estimate if the neck size is a match.
Estimating neck size...
Estimated Neck Size
Here is the estimated neck size range based on your dog's breed, age, and weight.
Collar range: 14-30 inches
Looks like a great fit
Close to the size limit
May fall outside our collar range
This estimated neck range sits comfortably within our collar size range.
This estimate is close to the limit of our collar size range. To ensure a proper fit, please measure your dog's neck before purchasing.
This estimate may be outside our 14-30 inch collar range. Please measure your dog's neck before moving forward.
This is only an estimate. For the best fit, please measure your dog's neck before purchasing.
How large is the area where you plan to set up the virtual fence?
This helps us recommend the right product for your space. If you are not sure about the fence size, please use Google Maps to measure your fence size (search your address → right-click → "Measure distance"), or contact us — we can help measure it for you. support@satellai.com | 1-888-595-8226
How close is your home to the fence boundary?
The distance between your home and the fence boundary affects product selection. If you are not sure about the distance between your home and the fence boundary, please use Google Maps to measure (search your address → right-click → "Measure distance"), or contact us — we can help measure it for you. support@satellai.com | 1-888-595-8226
How's your network signal around home?
Our GPS trackers use cellular networks. Signal strength affects virtual fence performance.
Do you strongly need the virtual fence feature?
GPS signals in your environment may be less stable, which could affect virtual fence accuracy.
Which of the following best describes the environment around your home?
The surrounding environment affects GPS accuracy and virtual fence performance.
Satellai Collar Go is perfect for you!
Our compact GPS tracker designed for smaller dogs with real-time location tracking.
Your pet's neck size may exceed the maximum size of the SATELLAI Collar Go, but the SATELLAI Collar Go can fit any band up to 25 mm wide.
Satellai Collar + Beacon is your best choice!
The Collar with an added Beacon for enhanced boundary monitoring in smaller yards.
Satellai Collar is recommended for you!
Our full-featured GPS tracker with virtual fence capabilities for medium to large yards.
We may not have the right fit yet
Based on your answers, our current products may not be the best match. We'd love to help you find the right solution — please contact our support team for personalized assistance.
Need help? Contact our support team:
Your dog may be a great fit for Collar Go!
Our compact GPS tracker is designed specifically for smaller dogs. Lightweight and comfortable for necks under 14 inches.
Our collars may not fit your dog
Our Collar products are designed for dogs with a neck circumference between 14-30 inches.
What you can do
If your dog is still growing, check back when they reach full size. Many medium-sized breeds reach a 14+ inch neck by adulthood.
Need help? Contact our support team: