First of all, customer service has been good. Before I purchased three collars, I did a chat which was helpful and my questions and concerns were addressed. Today I had a question regarding the subscriptions for the app and got through to customer service immediately.
Regarding the collars and the fence, the dogs learned within just a couple days where the boundary was. I had purchased small flags to mark off the boundary, but ended up not using them and still the dogs learned fast. One of the collars battery life only seems to be about 48 hours although the notifications for her are set higher so this may be why the battery isn’t lasting as long. The collar for another dog has been going off at inappropriate times including numerous times in the house. If this continues, I’ll have to get a replacement. While I am happy that they learned the boundaries quickly and don’t have to be leashed anymore I am concerned about the battery life and the collar going off at the wrong times. The last issue is that I had gotten the discount for each collar and also signed up for the subscriptions which listed a discount when purchasing three subscriptions. There was never any mention I could only receive one discount including when I had the initial chat and mentioned that my receipt didn’t show the discount for the subscriptions and was told I would be getting it. There was no mention that I couldn’t get that discount if I had gotten a discount for the collars. When I mentioned this to customer service today, I was just told “that’s the way it is”. One reason I went with this company and not another one I liked was the discount of the monthly subscription, especially having three collars. There should’ve been a disclaimer along with the information about the discounts.
One reason we went with these collars was that we didn’t have to rely on Wi-Fi since the dogs are in a rural area and the Wi-Fi isn’t great here. This is one reason why I would give these collars a five star review as soon as other issues are fixed.

This collar tracks fairly well for our rural area. The battery life is a lot better than other brands we looked at. The screws for adjusting the collar need to be more secure. We have lost the screw twice and finally replaced it with a metal bolt. Customer service is sometimes hard to contact.

Great collar but instructions on how to set customized fences could have been clearer. Would like to have ability to view tracking history options.

Didn't expect such advanced features from such a lightweight collar. The virtual fence setup was quick, and now we can even take it with us when camping. It's super portable and works anywhere with GPS.

We hated keeping our dog on a leash or inside all day. Now, she runs free on our property and we feel confident she’s safe. The app even shows her daily exercise levels, which is a fun bonus.