Shipping & Delivery
Shipping & Delivery
Thank you for visiting and shopping at https://satellai.com/ .Our goal is to offer you the best shipping options. Below are the shipping terms and conditions.
All orders are processed within 1-2 business days.
Please note that the delivery time may vary depending on your location from our warehouse.
Orders are not shipped or delivered on weekends or public holidays.
Delivery Time and Shipping Fees
| Country / Region | Shipping Method | Order Processing Time | Estimated Delivery (Natual Days) | Cost |
| United States | UPS / FedEx Ground & Home Deliver | 1-2 Business Day | 3-7 days | Free Shipping |
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 5 business days.
If your tracking information has not been updated within 10 business days, please contact support@satellai.com.
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
Damages
If you received your order damaged, please contact SATELLAI Support within 5 business days at support@satellai.com.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Shipping Support
For return requests and instructions to return any products, please contact SATELLAI Support at support@satellai.com.