Shipping & Delivery

Thank you for visiting and shopping at https://satellai.com/. Our goal is to provide you with the best shipping experience. Below are the shipping terms and conditions.

  • Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
  • Please note that delivery times may vary depending on your location relative to our warehouse.
  • Orders are not shipped or delivered on weekends or public holidays.

Delivery Time and Shipping Fees


Country / Region Shipping Method Order Processing Time Estimated Delivery (Natual Days) Cost
United States UPS / FedEx Ground & Home Deliver 1-2 Business Day 3-7 days Free Shipping

Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s).
  • Tracking information will typically be updated within 5 business days.
  • You can track your order here: Order Tracking.
  • If your tracking information has not been updated within 7 business days, please contact us at support@satellai.com.

Shipping Information

Please make sure all the shipping information you provide to us is accurate. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delays, and other losses caused by incorrect shipping information that customers have provided.

Damages

If you received your order damaged, please contact SATELLAI Support within 5 business days at support@satellai.com. Please retain all packaging and damaged goods as they may be required for filing a claim against the shipping carrier.

Shipping Support

For return requests and instructions to return any products, please contact SATELLAI Support at support@satellai.com.

 

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