Shipping & Delivery
Thank you for visiting and shopping at https://satellai.com/. Our goal is to provide you with the best shipping experience. Below are the shipping terms and conditions.
- Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
- Please note that delivery times may vary depending on your location relative to our warehouse.
- Orders are not shipped or delivered on weekends or public holidays.
Delivery Time and Shipping Fees
| Country / Region | Shipping Method | Order Processing Time | Estimated Delivery (Natual Days) | Cost |
| United States | UPS / FedEx Ground & Home Deliver | 1-2 Business Day | 3-7 days | Free Shipping |
Please note: The above is the delivery time of the collar, the estimated delivery time of accessories is 2 weeks．
Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s).
- Tracking information will typically be updated within 5 business days.
- You can track your order here: Order Tracking.
- If your tracking information has not been updated within 7 business days, please contact us at support@satellai.com.
Shipping Information
Please make sure all the shipping information you provide to us is accurate. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delays, and other losses caused by incorrect shipping information that customers have provided.
Damages
If you received your order damaged, please contact SATELLAI Support within 5 business days at support@satellai.com. Please retain all packaging and damaged goods as they may be required for filing a claim against the shipping carrier.
Shipping Support
For return requests and instructions to return any products, please contact SATELLAI Support at support@satellai.com.