Shipping & Delivery

Thank you for visiting and shopping at https://satellai.com/. Our goal is to provide you with the best shipping experience. Below are the shipping terms and conditions.

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
Please note that delivery times may vary depending on your location relative to our warehouse.
Orders are not shipped or delivered on weekends or public holidays.

Delivery Time and Shipping Fees

Country / Region	Shipping Method	Order Processing Time	Estimated Delivery (Natual Days)	Cost
United States	UPS / FedEx Ground & Home Deliver	1-2 Business Day	3-7 days	Free Shipping

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s).
Tracking information will typically be updated within 5 business days.
You can track your order here: Order Tracking.
If your tracking information has not been updated within 7 business days, please contact us at support@satellai.com.

Shipping Information

Please make sure all the shipping information you provide to us is accurate. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delays, and other losses caused by incorrect shipping information that customers have provided.

Damages

If you received your order damaged, please contact SATELLAI Support within 5 business days at support@satellai.com. Please retain all packaging and damaged goods as they may be required for filing a claim against the shipping carrier.

Shipping Support

For return requests and instructions to return any products, please contact SATELLAI Support at support@satellai.com.

Considering SATELLAI Smart Collar

1st Dual Frequencies/Dual Antennas Collar in the world; 1st suppoting AI interation and health mornitoring Collar in the world; Long-lasting batterylife for 5-7 days usage; Powered by 680+ telecom carriers crossing 180+ countries; Unlimited fences editting and storage;