Warranty Policy

Every SATELLAI Smart Collar includes a one-year, non-transferable warranty covering manufacturer defects. If an inspection determines that the issue is not due to a product defect, the owner will be responsible for all shipping costs associated with returning the product.
To ensure a smooth warranty support process, please retain your purchase receipt, invoice, and other relevant documentation as proof of purchase. This will help us provide fast and efficient service in the event of a warranty claim.

What The Warranty Covers:

For new product purchases made directly from https://satellai.com/, SATELLAI provides a one-year limited warranty from the date of delivery. If your SATELLAI Collar malfunctions due to defective parts or workmanship, SATELLAI will, at its sole discretion, repair or replace it at no cost to you.

This warranty is non-transferable and applies only to the original purchaser. Repairs or replacements may be made using new or refurbished SATELLAI Collars. If the original product or its components are no longer available, SATELLAI may replace it with a similar product of comparable functionality.


Relevant Charges

  • After receiving the defective product, the SATELLAI Repair Center or an authorized repair center will inspect it to determine whether it is covered under warranty. If the defect is confirmed to be a manufacturer’s issue, SATELLAI will cover all inspection fees, material costs, labor costs, and shipping costs.

     

  • For products damaged due to human causes or those outside the warranty period, repair services are available at a cost. You will be responsible for repair fees, replacement parts, and one-way shipping costs. If the product is repaired, the warranty period will reset from the date of repair completion.

What The Warranty Does Not Cover (Exclusions):

Purchases from an unauthorized reseller are not eligible for warranty coverage and the warranty is non-transferable.
  • Supplemental parts such as protective cases, straps, beacons, and any accessories, whether purchased separately or with the product, are not covered under the warranty.
  • The product was subjected to an accident, abuse or misuse, or was not used in accordance with SATELLAI’s safety, operation, and maintenance instructions.
  • The product incurred damage including, but not limited to, bites, punctures, dents, tears, water intrusion, tampering, and the like.
  • The product was tampered with, including, without limitation, any modification, repair, or disassembly.
  • The product was damaged due to accident, abuse, misuse, water, flood, or fire.
  • The product was subject to extreme natural events such as a lightning strike.
  • Collar was lost and cannot be located.

How to Make a Claim

If you wish to file a warranty claim, please contact us at support@satellai.com. Our customer service team will guide you through the claims process. When submitting a claim, please ensure that you have the product's order number and original proof of purchase ready, showing the purchase date and all relevant product details. Warranty claims must be submitted within a reasonable time after discovering the defect. Claims submitted after the warranty period expires will not be eligible for coverage.