返品ポリシー

返品規定

SATELLAI製品をお客様とワンちゃんに気に入っていただけるよう願っております！SATELLAI製品のご購入は投資であると理解しており、スムーズで透明性のあるアフターセールス体験を提供することを目指しています。SATELLAI製品をご利用いただくことで、以下のポリシーに拘束されることに同意するものとします。

本ポリシーは、SATELLAIの公式ウェブサイト https://satellai.com から購入された製品にのみ適用されます。他のチャネルを通じて購入された場合は、購入したプラットフォームに問い合わせてサポートを受けてください。

返品・交換申請プロセス

返品または交換を開始するには、次の手順に従ってください。

• カスタマーサポートへのお問い合わせ: support@satellai.com までメールでご連絡の上、以下をご提供ください。
• 登録または注文時に使用したメールアドレス
• 注文番号
• 問題の説明
• 故障または欠陥を示す写真またはビデオ
• カスタマーサービスのガイダンス: 弊社のチームが返品または交換プロセスをご案内します。
• 分析と配送ラベル: お客様のケースを分析・確認後、SATELLAIは製品返送用の着払い配送ラベルを提供します。
• 返品と検証: 製品が受領され次第、弊社のチームが検査します。
• 状態: 返品された製品は、購入時と同じ機能的な状態である必要があります。
• パッケージング: すべてのオリジナルパッケージ、マニュアル、付属品を同梱してください。
• 返品/交換の承認: 返品された商品の状態と弊社の評価に基づき、以下のいずれかの手続きを進めます。
• 全額払い戻し
• 部分的払い戻し
• 交換（利用可能な場合）
• 拒否（上記要件が満たされていない場合）

返品ポリシー

• 全額払い戻し
• 初期不具合: 製品に購入後7日以内に製造上の不具合が発生した場合、全額払い戻しが可能です。
• 返品されたアイテムは元のパッケージに入っており、損傷のない、再販売可能な状態である必要があります。
• 部分的払い戻し
• 欠陥: 製品に製造上の欠陥があるが、破損または使用の兆候がある場合、部分的な払い戻しが行われる場合があります。
• 返品されたアイテムは元のパッケージに入っており、動作可能な状態である必要があります。
• 払い戻し額は、製品の状態と修理の可能性に応じて、個別に決定されます。
• 交換
• 初期不具合: 製品に購入後7日以内に製造上の不具合が発生した場合、同一モデルの製品と交換いたします。
• 返品されたアイテムは元のパッケージに入っており、損傷のない、再販売可能な状態である必要があります。
• 在庫状況により、同一モデルが入手できない場合は、同等またはそれ以上の価値のある代替品を提供します。
• 拒否
• ユーザーによる損害: 誤用、事故、不正な修理、不適切なメンテナンスに起因する損害は、返品または交換の対象外となります。
• 偽造品: SATELLAIの製品が偽造品であると判断された場合、返品は拒否されます。
• 紛失した付属品: 返品された製品に重要な付属品が不足している場合、返品は拒否されます。
• 衛生上の理由により、パーソナルケア用品や消費財は、未開封で元の状態である場合を除き、返品できません。

一般的な規約

• 返金処理には、返品された製品を受領後、通常5-7営業日かかります。
• 返金は、購入時に使用された元の支払い方法に適用されます。
• SATELLAIは、返品の条件と本ポリシーの要件に基づいて、返品または交換の承認または拒否の最終的な権利を留保します。
• 保証および追加ポリシーは、購入した特定の製品に適用される場合があります。詳細については、製品ドキュメントをご参照ください。
• お客様の地域によっては、送料、手数料、関税および税金が返金不可の場合があります。
• このポリシーは、当社のウェブサイトからの直接購入にのみ適用されます。
• 私たちは、理由の如何を問わず、いつでも返品ポリシーを変更する権利を留保します。
• 私たちは、本ポリシーをいつでも変更する権利を留保します。
• この返品ポリシーは、現地の消費者保護法によって提供される保証や権利に影響を与えるものではありません。
• 製品が返金対象外の場合、お客様のご負担で返送いたします。
• 追加情報については、

限定保証

SATELLAIは、以下の条項に従い、購入日から1年間、材料および製造上の欠陥がないことを保証します。

• 保証は、購入者によって購入されたSATELLAI製品のオリジナルにのみ適用されます。
• 保証請求を行うには、購入証明と欠陥の写真またはビデオを提供する必要があります。
• SATELLAIは、その独自の裁量で、欠陥のある製品を修理または交換します。
• 製品の修理または交換が不可能な場合、SATELLAIは返金を行う権利を留保します。
• 保証は譲渡できません。
• この保証は、SATELLAIの製品が製造された国の法律に準拠します。
• この保証は、通常の使用における材料および製造上の欠陥に限定されます。
• この保証は、以下には適用されません。
• 事故、誤用、乱用、怠慢、または不適切なメンテナンスによって引き起こされた損害。
• SATELLAIの認定サービス担当者以外の者によって行われた不正な修理または改造。
• 通常の使用による損耗、引っかき傷、へこみ、変色など。
• 製品の誤った使用または不適切な保管によって引き起こされた損害。
• シリアル番号が削除、変更、または判読不能にされた製品。
• 盗難または紛失した製品。
• すべての間接的損害または付随的損害。
• 自然災害によって引き起こされた損害。
• ペットによる損害は、当社の製品保証ではカバーされません。
• 保証は、元の購入証明書が提示された場合にのみ有効です。
• 保証は、いかなる種類の結果的または付随的損害もカバーしません。
• SATELLAIは、その独自の裁量で、保証請求の承認または拒否の最終的な権利を留保します。
• この保証は、現地の消費者保護法によって提供される保証または権利に追加されるものです。
アクセサリが紛失または破損していても、メインデバイスが正常に機能する場合は、カスタマーサービスにご連絡ください。アクセサリーの交換方法についてご案内いたします。The actual arrival time of the refund is expected to be 7 business days. (The specific time depends on the processing time of different banks)"},"attribs":{"0":"*0+7u"},"rows":{},"cols":{}}

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