SATELLAI Support
精選服務
聯絡我們
客戶服務熱線
+1888 595 8226 (免付費電話)
週一至週五：上午 9 點至下午 5 點 (EST)
電子郵件
support@satellai.com
即時通訊
週一至週日：上午 9 時至晚上 9 時（美國東部時間）
您的狗狗頸圍是幾號？
這有助於我們確定最合適的項圈尺寸。我們的項圈適合頸圍 14-30 英寸的寵物。
你非常需要虛擬圍籬功能嗎？
這有助於我們判斷最適合您情況的產品。
輸入您的狗狗檔案
我們會根據您愛犬的品種、年齡和體重，評估頸圍是否合適。
評估頸圍尺寸...
預計頸圍
這是根據您狗狗的品種、年齡和體重估計的頸圍範圍。
Collar range: 14-30 inches
Looks like a great fit
Close to the size limit
May fall outside our collar range
This estimated neck range sits comfortably within our collar size range.
This estimate is close to the limit of our collar size range. To ensure a proper fit, please measure your dog's neck before purchasing.
This estimate may be outside our 14-30 inch collar range. Please measure your dog's neck before moving forward.
This is only an estimate. For the best fit, please measure your dog's neck before purchasing.
您計畫設置虛擬圍欄的區域有多大？
這有助於我們為您的空間推薦合適的產品。如果您不確定圍欄尺寸，請使用 Google 地圖測量您的圍欄尺寸（搜尋您的地址 → 右鍵點擊 →「測量距離」），或聯繫我們 — 我們可以為您測量。 support@satellai.com | 1-888-595-8226
你的家離圍欄邊界有多近？
您的房屋與圍欄邊界之間的距離會影響產品選擇。如果您不確定您的房屋與圍欄邊界之間的距離，請使用 Google 地圖測量（搜尋您的地址 → 右鍵點擊 → 「測量距離」），或聯絡我們 — 我們可以協助您測量。 support@satellai.com | 1-888-595-8226
你家附近的網路訊號如何？
我們的 GPS 追蹤器使用蜂巢式網路。訊號強度會影響虛擬圍欄的效能。
你很需要虛擬圍欄功能嗎？
您環境中的 GPS 訊號可能較不穩定，這可能會影響虛擬圍欄的準確性。
下列何者最能描述您住家附近的環境？
周圍環境會影響 GPS 準確度及虛擬圍欄效能。
Satellai Collar Go is perfect for you!
Our compact GPS tracker designed for smaller dogs with real-time location tracking.
Your pet's neck size may exceed the maximum size of the SATELLAI Collar Go, but the SATELLAI Collar Go can fit any band up to 25 mm wide.
Satellai Collar + Beacon is your best choice!
The Collar with an added Beacon for enhanced boundary monitoring in smaller yards.
Satellai Collar is recommended for you!
Our full-featured GPS tracker with virtual fence capabilities for medium to large yards.
We may not have the right fit yet
Based on your answers, our current products may not be the best match. We'd love to help you find the right solution — please contact our support team for personalized assistance.
Need help? Contact our support team:
Your dog may be a great fit for Collar Go!
Our compact GPS tracker is designed specifically for smaller dogs. Lightweight and comfortable for necks under 14 inches.
Our collars may not fit your dog
Our Collar products are designed for dogs with a neck circumference between 14-30 inches.
What you can do
If your dog is still growing, check back when they reach full size. Many medium-sized breeds reach a 14+ inch neck by adulthood.
Need help? Contact our support team: